Services

Digital marketing experts
With combined marketing experience spanning more than 50 years, we know how to deliver results. All our recommendations and work are designed to ensure our clients meet their specific goals, as determined in conjunction with our team at the start of the project. Our priority is to quickly and efficiently understand how your business works, using this knowledge to generate results that make a difference and help your business grow

Risk free - no contracts
We offer all our clients peace of mind with a no contract policy. We’ve found that this relationship of trust really works, with many of our clients staying with us for years. Of course, it helps that we deliver good results, but we also recognise what the flexibility of not being tied to a long-term SEO or marketing contract can offer. All that we ask is that invoices are paid monthly in advance and thereafter by standing order. However, you can cancel at any time without notice or penalty.

Helping businesses for more than 20 years
Since 2000 we have worked with a wide variety of clients, and many are still with us today. Using our vast combined experience of marketing, we aim to work closely with you to establish and achieve identifiable goals. We’re driven to help you get the results you need to grow your business in a positive way

We help clients large and small
We have a diverse range of clients with a wide range of budgets and marketing needs. We understand that no two businesses are the same and a custom-built marketing approach is better than one size fits all. We are very flexible and no project is too small or too big. Our prices are competitive and designed to provide you with the maximum value for money.

The Firth Design process described here could form the heart of your project programme; helping you complete on time, on budget and to the highest standards.

1. Getting to know you
The initial meeting or contact is where you tell us about yourself and what you want to achieve. For example, we will ask about your customers, competitors, target audience, key messages, brand personality - and of course your business, marketing and communication objectives.

We will also ask about the logistics of the project itself and details of your key deadlines, preferred methodology and any restrictions on the project. Examples of past projects in our portfolio will be shown when we discuss your options, including the likely timescales and cost examples.

Our recommendation is that a number of people from your organisation are involved at the briefing stage and remain on the project throughout.

2. Our proposal
The initial meeting or contact helps us prepare a proposal. We will often have developed some new ideas since the initial meeting, so the proposal might detail new ways to achieve the objectives discussed. For example, a folder with a range of inserts may have been discussed at the meeting, but after careful consideration we might suggest an alternative, such as a range of separate brochures. This is because we spend time after the meeting examining your needs and exploring how your budget might be put to the best use.

Our proposal includes a summary of costs, timescales and payment terms.

3. Concepts
Design is always a subjective matter, and so what we believe is right for your target audience might not actually be to your personal taste. That's why we believe in the value of producing more than one concept for each new project. If we produce a number of concepts then we are likely to find a solution you can support. In addition we often produce wire frame layouts - particularly for websites prior to the design process to ensure content has the correct emphasis.

As an extra check to make sure we are heading in the right direction, you are encouraged where possible to test the concepts with members of your target audience or focus groups. This will give you the confidence that the concept you choose will meet your communication objectives.

4. Proofs
Once a concept has been chosen, we take your feedback and produce the first proof online or in physical format. We use the latest website design software to design and share online site designs you can navigate through, just like the real thing, right from the first online demo, so no need for old fashioned wireframe proofs. For print we can produce working examples where necessary so you can see how any folds or inserts actually work. After receiving your comments on the first proof, we develop a second one.

Our estimates usually budget for two proofs in print or online, enough for most projects as we generally find that clients are happy with the second proof. You can of course make further changes at this stage and we would charge a simple hourly rate for the extra work. Even so, we would naturally gain your approval before proceeding.

5. Your sign-off
Before putting a site live or sending a file to print we seek your approval. This is not normally an opportunity to make significant changes but purely a means of checking that all images and text appear correctly and that functionality is faultless.

6. Printing
We can manage the whole print process from selecting the appropriate printer for the job to ensuring the quality of the printing is to the required specification. We maintain a high level of contact with the printer and can preview random copies off the press to ensure that quality consistency is realised.

7. Programming
We have our own in-house programmers which allows complete control of quality and timescale on website projects ensuring the build is completed as expected on time and on budget.

8. Delivery
We always see the printer's finished product, authorising delivery only if we are happy with what we see. This is another way we give you peace of mind.

9. Website Hosting
Hosting is available at our secure data centre facility that is independently monitored to deliver a proven uptime of over 99.999%. It includes the following features: Disk size - Unlimited. Bandwidth - Unlimited. Plugins and security patch updates as required. Daily backups. Routine Maintenance.

10. Aftercare service
We are available by phone, email or video call should you need any ongoing help with using are CMS website system and happy to help. With print our aftercare service enables you to place your reprint orders direct with us in the knowledge that the same quality control procedures will be adhered to. In addition, we can help if you decide to take things further, for example by making a brochure available as a PDF file, converting your stationery style into an email-compatible format or developing website layout and design on a on-going basis.