Services

We are a full-service website design and communications agency

We provide digital marketing services together with design for print

Digital marketing experts
With combined marketing experience spanning more than 50 years, we know how to deliver results. All our recommendations and work are designed to ensure our clients meet their specific goals, as determined in conjunction with our team at the start of the project. Our priority is to quickly and efficiently understand how your business works, using this knowledge to generate results that make a difference and help your business grow

Risk free - no contracts
We offer all our clients peace of mind with a no contract policy. We’ve found that this relationship of trust really works, with many of our clients staying with us for years. Of course, it helps that we deliver good results, but we also recognise what the flexibility of not being tied to a long-term SEO or marketing contract can offer. All that we ask is that invoices are paid monthly in advance and thereafter by standing order. However, you can cancel at any time without notice or penalty.

Helping businesses for more than 20 years
Since 2000 we have worked with a wide variety of clients, and many are still with us today. Using our vast combined experience of marketing, we aim to work closely with you to establish and achieve identifiable goals. We’re driven to help you get the results you need to grow your business in a positive way

We help clients large and small
We have a diverse range of clients with a wide range of budgets and marketing needs. We understand that no two businesses are the same and a custom-built marketing approach is better than one size fits all. We are very flexible and no project is too small or too big. Our prices are competitive and designed to provide you with the maximum value for money.

How we work with you

The Firth Design process described here could form the heart of your project programme; helping you complete on time, on budget and to the highest standards.

1. Getting to know you
The initial meeting or contact is where you tell us about yourself and what you want to achieve. For example, we will ask about your customers, competitors, target audience, key messages, brand personality - and of course your business, marketing and communication objectives.

We will also ask about the logistics of the project itself and details of your key deadlines, preferred methodology and any restrictions on the project. Examples of past projects in our portfolio will be shown when we discuss your options, including the likely timescales and cost examples.

Our recommendation is that a number of people from your organisation are involved at the briefing stage and remain on the project throughout.

2. Our proposal
The initial meeting or contact helps us prepare a proposal. We will often have developed some new ideas since the initial meeting, so the proposal might detail new ways to achieve the objectives discussed. For example, a folder with a range of inserts may have been discussed at the meeting, but after careful consideration we might suggest an alternative, such as a range of separate brochures. This is because we spend time after the meeting examining your needs and exploring how your budget might be put to the best use.

Our proposal includes a summary of costs, timescales and payment terms.

3. Concepts
Design is always a subjective matter, and so what we believe is right for your target audience might not actually be to your personal taste. That's why we believe in the value of producing more than one concept for each new project. If we produce a number of concepts then we are likely to find a solution you can support. In addition we often produce wire frame layouts - particularly for websites prior to the design process to ensure content has the correct emphasis.

As an extra check to make sure we are heading in the right direction, you are encouraged where possible to test the concepts with members of your target audience or focus groups. This will give you the confidence that the concept you choose will meet your communication objectives.

4. Proofs
Once a concept has been chosen, we take your feedback and produce the first proof online or in physical format. We use the latest website design software to design and share online site designs you can navigate through, just like the real thing, right from the first online demo, so no need for old fashioned wireframe proofs. For print we can produce working examples where necessary so you can see how any folds or inserts actually work. After receiving your comments on the first proof, we develop a second one.

Our estimates usually budget for two proofs in print or online, enough for most projects as we generally find that clients are happy with the second proof. You can of course make further changes at this stage and we would charge a simple hourly rate for the extra work. Even so, we would naturally gain your approval before proceeding.

5. Your sign-off
Before putting a site live or sending a file to print we seek your approval. This is not normally an opportunity to make significant changes but purely a means of checking that all images and text appear correctly and that functionality is faultless.

6. Printing
We can manage the whole print process from selecting the appropriate printer for the job to ensuring the quality of the printing is to the required specification. We maintain a high level of contact with the printer and can preview random copies off the press to ensure that quality consistency is realised.

7. Programming
We have our own in-house programmers which allows complete control of quality and timescale on website projects ensuring the build is completed as expected on time and on budget.

8. Delivery
We always see the printer's finished product, authorising delivery only if we are happy with what we see. This is another way we give you peace of mind.

9. Website Hosting
Hosting is available at our secure data centre facility that is independently monitored to deliver a proven uptime of over 99.999%. It includes the following features: Disk size - Unlimited. Bandwidth - Unlimited. Plugins and security patch updates as required. Daily backups. Routine Maintenance.

10. Aftercare service
We are available by phone, email or video call should you need any ongoing help with using are CMS website system and happy to help. With print our aftercare service enables you to place your reprint orders direct with us in the knowledge that the same quality control procedures will be adhered to. In addition, we can help if you decide to take things further, for example by making a brochure available as a PDF file, converting your stationery style into an email-compatible format or developing website layout and design on a on-going basis.

All the things you need.
One seamless experience.

WEBSITES

General new business with an impressive blend of technical expertise and website design flair we pride ourselves on creating...

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    Contao
    website
    sites

    Contao is a powerful open source CMS that allows us to create professional websites and scalable web applications.

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    Wordpress
    website
    sites

    42% of the web is built on WordPress. More bloggers and businesses use WordPress than all other options combined.

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    E-comerce
    website
    sites

    We design awesome looking high converting e-commerce sites on the Magento platform.

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    Dedicated
    website
    hosting

    Secure data centre facility, independently monitored to deliver a proven uptime of over 99.999%. Unlimited. Bandwidth. Security and daily backups as standard.

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    SEO
    services

    We will help you increase your traffic, conversion rate and profit. We cover the full range of digital marketing services and Google Analytical solutions.

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    Google Analytics

    We can interpret Google Analytics and provide data that empowers your business and helps you to achieve your online objectives.

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    Google organic results

    We aim to vastly improve your site’s visibility, targeting relevant traffic and driving it to your site and then boost conversions.

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    Website design/ conversion

    We will help you increase your traffic, conversion rate and profit. We cover the full range of digital marketing services and Google Analytical solutions.

LOGO/BRANDING

Stand out from the crowd: a logo is what communicates a company's name. When supported by graphical elements...

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    Stationary
    inc. Word
    templates

    Business cards, complement slips have their place in printed form, but letterheads often need emailing, so as standard we supply a Word version with letter copy layout bespoke for each client.

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    Social media logo/cover images

    Why go to the effort of making a logo/brand generic image then not carry it through to social media in the correct way. We supply all the regular social media cover and logo file formats.

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    E-mail
    footer
    design

    We don’t just take your logo and place it with straight text, no, we design a email footer that carries the brand on, often with the brand image and promotional content.

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    Logos in multiple file formats

    Every logo is supplied with all the usual formats from print (for printers) to familiar file formats such as JPEG/PNG we also provide the latest SVG web formats.

SEO

Rise above the rest, we will help you increase your traffic, conversion rate and profit and cover the full range...

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    Google Analytics

    We can interpret Google Analytics and provide data that empowers your business and helps you to achieve your online objectives.

  •  

    Google organic results

    We aim to vastly improve your site’s visibility, targeting relevant traffic and driving it to your site and then boost conversions.

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    Pay per
    click

    Pay per click, or PPC, is all about generating a reliable stream of leads and interest for your business. It aims to develop targeted advertising for a designated demographic.

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    User experience

    The user experience, known as UX, describes the various ways that people interact with your business. This includes the way they use and react to your website, apps, advertising and communications.

ADVERTS

Generate new growth, from one off adverts to full campaigns we can create the design you need bringing you a wealth...

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    Exhibition banner stand design

    From simple roller banners and counters to more complex stand design we can produce what is needed.

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    Copywriting costs on request

    We work with some awesome copywriters, so if your project needs some words you can’t write we can help.

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    Studio
    or onsite
    photo/video

    Our photographer is outstanding, put simply he’s the best. We have been working together for over a decade on both photo, video and drone work.

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    Adverts for social media, web and email

    We create adverts for any size or format including sizing for social media, website banners and email images.

VIDEO EXPLAINERS

Turn vision into success with a video explainer: a short animated video commonly used by businesses to tell their brands' stories...

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    Copywriting costs on request

    We work with some awesome copywriters, so if your project needs some words you can’t write we can help.

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    Studio
    or onsite
    photo/video

    Our photographer is outstanding, put simply he’s the best. We have been working together for over a decade on both photo, video and drone work.

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    Let us find the right soundtrack

    We use a industry leading music provider to find and add the soundtrack, best of all we don’t charge extra for music and buy the licence on your behalf.

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    Script voiceover booking

    We can help plan a script if required and have access to a selection of voice over artists that have recorded some well known TV adverts available at short notice for a small additional fee.

BROCHURES

Focusing on the detail: with a strong background in consumer and corporate publishing we can provide literature in a variety...

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    Online PDF single page versions

    For website download we export single page PDF versions and in-house toner friendly versions to encourage usage.

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    Packaging design

    We have plenty of examples of packaging we have designed and produced from coffee to vitamins to headphones for Philips.

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    Print
    with our
    printer

    For over 20 years we have been working with the same printer, this relationship delivers competitive pricing and first class quality and reliability.

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    Stock
    imagery
    included

    To keep things simple we don’t charge extra for stock images and include enough for most projects without extra charge.

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    Word template hybrid

    If content is to constantly change we can provide a hybrid Word document which combines design software brand with standard word entry template text.

  •  

    Copywriting costs on request

    We work with some awesome copywriters, so if your project needs some words you can’t write we can help.

  •  

    Studio
    or onsite
    photo/video

    Our photographer is outstanding, put simply he’s the best. We have been working together for over a decade on both photo, video and drone work.

  •  

    Exhibition banner stand design

    From simple roller banners and counters to more complex stand design we can produce what is needed.